Last updated: 23 April 2026
1. About these terms
These Terms & Conditions govern your use of the Caring Futures website.
They apply when you browse the website, use its forms, or contact us through the website. If you become a client, a separate agreement, engagement letter, or service-specific terms may also apply.
2. Who we are
The website is operated by CARING FUTURES LTD (company number 13049851), trading as Caring Futures.
Contact details:
- Email: info@caringfutures.co.uk
- Telephone: +44 7594 679596
- Address: 184 Pensby Road, Heswall, Wirral, CH60 7RJ, United Kingdom
3. Website purpose
This website is intended to:
- explain Caring Futures’ services;
- provide general information about UK benefits, care, and related support for British nationals living in Europe;
- allow visitors to submit enquiries; and
- help prospective clients decide whether they want to speak to us.
4. No professional, legal, medical, or financial advice
Unless we have formally agreed to advise you under a separate written engagement, the content on this website:
- is for general information only;
- is not legal advice;
- is not medical advice;
- is not regulated financial advice; and
- should not be treated as a guarantee of eligibility, entitlement, outcome, or suitability.
You should take independent professional advice where appropriate.
5. Eligibility checks and website tools
Any eligibility form, checklist, calculator, or summary on the website is an introductory enquiry tool only.
It does not amount to:
- a formal benefits decision;
- a legal determination;
- a medical assessment; or
- a promise that Caring Futures can take on your matter or secure a particular result.
6. Separate service arrangements
If you instruct Caring Futures to provide paid or ongoing services, those services may be governed by a separate engagement letter, scope of work, referral agreement, or partner terms.
Where separate written terms apply, they take priority over these website terms to the extent of any conflict.
7. Accuracy of information
We try to keep the website accurate and up to date, but we do not guarantee that all content will always be complete, current, or free from error.
Benefit rules, residency requirements, public guidance, and cross-border issues can change. You should not rely solely on the website without checking the current position.
8. Acceptable use
You must not misuse the website. In particular, you must not:
- use the website for unlawful, fraudulent, abusive, or harmful purposes;
- interfere with the operation or security of the website;
- attempt to gain unauthorised access to the website, data, or underlying systems;
- submit false, misleading, or malicious information through forms; or
- use the website in a way that infringes another person’s rights.
We may suspend, block, or restrict access where necessary to protect the website, our team, or other users.
9. Intellectual property
Unless otherwise stated, Caring Futures or its licensors own the intellectual property rights in the website, branding, design, text, graphics, and other content.
You may:
- view the website;
- print or download extracts for personal and non-commercial reference; and
- share links to public pages.
You must not copy, republish, adapt, exploit, or redistribute website content for commercial purposes without written permission.
10. Third-party links and services
The website may link to third-party websites, platforms, or services, including partner sites, social platforms, WhatsApp, Google, or community platforms.
We are not responsible for the content, privacy practices, availability, or security of third-party services.
11. Availability and security
We do not guarantee that the website will always be available, uninterrupted, or error-free.
We may update, suspend, withdraw, or change all or part of the website without notice where reasonably necessary.
12. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot lawfully be excluded.
Subject to that, and so far as permitted by law, Caring Futures is not liable for:
- indirect or consequential loss;
- loss of profit, revenue, business, opportunity, or goodwill;
- reliance placed on general website content;
- loss caused by website downtime, viruses, or third-party services; or
- losses that could have been avoided by taking reasonable steps.
If you are a consumer, these terms do not affect any rights you have under mandatory consumer law.
13. Privacy and cookies
Your use of the website is also governed by our:
14. Complaints
If you have a complaint about the website or an enquiry, please contact info@caringfutures.co.uk first so we can try to resolve it.
15. Governing law and jurisdiction
These website terms are governed by the laws of England and Wales, unless mandatory law in your country of residence gives you the right to rely on local consumer protections that cannot be excluded.
If you are a business user, the courts of England and Wales will have exclusive jurisdiction over disputes relating to these terms.
If you are a consumer, you may also have the right to bring a claim in your country of residence under applicable law.
16. Changes to these terms
We may update these Terms & Conditions from time to time. The latest version published on this page will apply from the date shown above.